1. Introduction
    1. General. HOP SERVICES SA (HOP SERVICES) respects your privacy. This Privacy Policy explains (i) what information HOP SERVICES collects through your access and use of HOP SERVICES’s mobile application, which allows you to order online and to get the delivery of the products you like in less time thanks to the HOP community, available on smartphones, tablets, and other electronic devices, on iOS and Android (the App), and to the website accessible at and any other products and/or services available at the same URL address (together the Services), which are provided by HOP SERVICES; (ii) the use HOP SERVICES makes of such information; and (iii) the security level HOP SERVICES provides for protecting such information.
    2. Acceptance. By accessing and/or using the Services, you agree to the terms and conditions of this Privacy Policy and are aware that our policies may change in the future to adapt to future practices, technology or modification in the law.
  2. Collected information
    1. Type of data collected. When you use or access the Services, HOP SERVICES may collect your personal data such as but not limited to your name, birth date, gender, delivery address, email address, phone number, IP address, geolocalization information, payment information, user name and password, or other information that can be used to identify you or contact you (Personal Data). For example, HOP SERVICES collects this information when you register to, access and use our Services.
    2. Third party plugins. HOP SERVICES also collects Personal Data from third parties plugins/websites such as without limitation Facebook, Twitter, LinkedIn, Google Maps, CYBERServices SA (Klik & Pay), etc., that are provided by visitors/users who submit that Personal Data through the Services.
  3. Use of collected information

Purpose of use. HOP SERVICES uses Personal Data that you provided to HOP SERVICES to perform the Services for which the data was collected, such as delivering the products ordered online through the Services, and for statistical purposes to improve the Services.

  1. Third party websites

Third party websites. The Services may contain links to other websites such as Facebook, Twitter, LinkedIn, Google, Apple or Klik & Pay. Please note that this Privacy Policy does not apply to the practices of any company or individual that HOP SERVICES does not control, nor to any websites that may be linked from the Services. You should carefully review the privacy policies of any websites that you visit from the Services to learn more about their information and privacy practices. The collection and use of your personal information shall be governed by such other party or website’s privacy policy. HOP SERVICES shall not be held responsible for their privacy practices.

  1. Communication to third parties
    1. Outsourcing of certain Services. HOP SERVICES may in some limited instances communicate your Personal Data to third parties e.g. CYBERServices SA payment services Klik & Pay to whom HOP SERVICES outsources the performance of some Services such as payment services.
    2. Legal compliance. HOP SERVICES will disclose Personal Data as required by law and/or by a competent authority or court, or if in our judgment it is necessary to protect HOP SERVICES or the users of the Services from any damage, loss or liability.
  1. International transfer

International transfer. Your Personal Data may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. In submitting such Personal Data, you specifically agree to that transfer.

  1. Cookies and analytics tools
    1. Cookies and analytics tools. HOP SERVICES also uses “cookies” or other analytics tools to collect information. A cookie is a small data file that HOP SERVICES transfers to your electronic device and is stored on your electronic device. e.g. HOP SERVICES uses cookies or other analytics tools to measure the traffic to and usage of the Services and their different features, and other miscellaneous uses.
    2. Settings configuration. If you do not wish to have cookies placed on your electronic device, you should set your browser or electronic device to refuse cookies before using the Services, with the drawback that certain features of the Services may not function properly without the help of cookies.
  1. Privacy Policy changes

Changes. HOP SERVICES may change this Privacy Policy from time to time, and at HOP SERVICES’s sole discretion. If HOP SERVICES does it, then HOP SERVICES will post the amended Privacy Policy on its website. By your renewed access and use of the Services after the changes, you agree to the modified Privacy Policy. In all cases, use of information HOP SERVICES collects is subject to the Privacy Policy in effect at the time such information is collected.

  1. Review and Access

Review and access. Upon request, HOP SERVICES will provide you with a summary of the information HOP SERVICES collects about you. Unless otherwise required by mandatory applicable law, you will have the opportunity to correct, update, modify or delete this information by sending an e-mail to

  1. Applicable law and jurisdiction
    1. Governing Law. This Privacy Policy shall be governed by and construed in accordance with Swiss substantive law, without reference to its conflict of laws provisions. 
    2. Jurisdiction. Any dispute or difference arising out of or in relation to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland, subject to the right of appeal to the Swiss Federal Tribunal.
  1. Questions
    1. Questions. If you have any question about this Privacy Policy or HOP SERVICES’s policies, please contact HOP SERVICES at